Universal no-code designer of a call center agent’s workplace compatible with any telephony. The workplace contains the necessary information about the customer and all related data from Creatio CRM.
Popup customer's card
Displays customer’s information at Creatio interface when calls proceed
List of related objects in Creatio
Display customer-related orders, activities, requests, and any other CRM objects
360 degrees
All the necessary information about the customer is available immediately
NoCode
Create and customize the agent’s work window without using code
Binding
Automatically links call with any found data to improve analysis capabilities and provide easy access
JSON responder
All information about the customer can also be obtained through the API
Usage advantages
More information
Customer and contact. The necessary minimum of information
Fewer errors
More information about the customer and its properties. Fewer errors in call processing
Less time on the line
It takes less time to find the necessary information about the customer. All information is available immediately
360° degrees
Full 360 degree picture of the customer. All related orders, requests, activities and other Creatio CRM objects
Fast connection
Switching the customer to the responsible employee or the necessary queue.
More loyalty
More customer loyalty due to fast service and fewer switches and line holds
How It Works
Incoming call from PSTN
3CX requests to Creatio responsible employee and routes
The responsible employee receives a call
The customer's card pops up in Creatio with all related information
The responsible employee picked up the phone
3CX sends webhook to Creatio with call start event
The employee hangs up
3CX sends call end event to Creatio for adding CDR record
Few moments later
3CX sends a link to the conversation recording (MP3)