AI assistance for every conversation

AI Softphone

Your business phone. Your live AI assistant. Every conversation, written up.

Make SIP calls, capture meetings and import recordings. Get live prompts while you talk, then searchable transcripts, summaries and action items when you finish.

Download AI Softphone See screenshots

Free Community Edition · GPL v2 · Use your own SIP account and AI provider.

AI Softphone — Live transcript and suggested replies, side by side. — **Assistance while the call is happening**Live transcript and suggested replies, side by side.

Windows · macOS · LinuxOne desktop workflow

30 interface languagesIncluding English and Serbian

Local or cloud AIYour models and your keys

REST API + webhooksConnect your CRM

Calls, meetings and existing recordings

One place to turn conversations into useful work

Keep the audio, find what was said and follow up on what matters.

Live AI assistance

Read subtitles, translate speech and get suggested responses during a conversation. Choose assistants for sales objections, interviews or your own workflow.

Searchable transcription

Turn recordings into speaker-separated text synchronised with the audio. Search across conversations, replay a moment and export text or subtitles.

Summaries and follow-up

Extract decisions, action items, topics and key details. Apply your own categories, tags and review criteria, or ask questions about a conversation.

Meetings and file import

Capture conversations in Zoom, Teams, Meet and other desktop applications. Import audio recorded elsewhere into the same processing workflow.

A complete SIP phone

Multiple accounts and simultaneous calls, hold, mute, DTMF, direct and attended transfer, and conferences. Contacts, call history and click-to-call included.

Control over your data

Keep recordings and transcripts on your computer. Choose local recognition and language models, or connect cloud services with your own credentials.

During the conversation

Know what was said. Find what to say next.

The live prompter helps while the conversation is still in progress. Adapt its instructions to your products, interview questions or customer service approach.

Live subtitles with each speaker in a separate column.
Line-by-line translation into your working language.
Suggested replies, questions and responses to objections.
Editable assistants and saved transcripts and suggestions.

AI Softphone — The conversation arrives in your language while the other party is speaking. — **Live translation**The conversation arrives in your language while the other party is speaking.

AI Softphone — Conversation summary, follow-up tasks, categories and review scores. — **A useful outcome after every call**Conversation summary, follow-up tasks, categories and review scores.

After the conversation

From spoken words to a clear next step

Personal Prompt Studio provides 11 ready-made prompts. Edit their wording, duplicate them and decide which ones run automatically.

Summaries, action items, topics, names and numbers.
Categories, tags, red flags and sales or support reviews.
Processing rules tailored to the type of conversation.
Answers grounded in the transcript of the selected call.

Explore Personal Prompt Studio ↗

For CRM and business applications

Call control and events, built in

Connect the desktop phone to your workflow with a local REST API and a webhook generator.

Click-to-call

Open telephone links from a browser, CRM or document to place a call through AI Softphone.

Local REST API

Start calls and access contacts, call history, SIP accounts and active calls through a localhost-only connection.

Call event webhooks

Send HTTP notifications to your chosen endpoint as calls start, change state or end. Use events to open a customer record or update your CRM.

Read the integration guide Discuss your integration

AI Softphone is a desktop SIP client. Its local API controls the client; Komplit’s 3CX WebAPI and 3CX Webhook are separate server-side integration products.

A simple workflow

From conversation to follow-up

Call, capture or import
Use a SIP line, capture a meeting or add an existing recording.
Keep the recording
Calls and meetings use two channels to distinguish the speakers.
Transcribe and search
Read the conversation, find keywords and replay relevant moments.
Summarise and act
Let your prompts extract the outcome and the next actions.

Inside the application

AI Softphone screenshots

Explore 10 views of the application. Click any screenshot to enlarge it; use the zoom controls to read the details.

AI Softphone — Follow the conversation and receive suggested replies during a sales call. — **Live AI prompter**Follow the conversation and receive suggested replies during a sales call.

AI Softphone — Read the other party’s speech in your working language while the call continues. — **Live translation**Read the other party’s speech in your working language while the call continues.

AI Softphone — Review the outcome, tasks, categories and evaluation of a conversation. — **Summary and action items**Review the outcome, tasks, categories and evaluation of a conversation.

AI Softphone — Read speaker-separated text alongside the audio and jump to a spoken moment. — **Searchable transcript**Read speaker-separated text alongside the audio and jump to a spoken moment.

AI Softphone — Keep conversations together with their summaries and two-channel audio. — **Recording library**Keep conversations together with their summaries and two-channel audio.

AI Softphone — Record conversations in other applications from your microphone and computer audio. — **Meeting capture**Record conversations in other applications from your microphone and computer audio.

AI Softphone — Hold, mute, transfer and conference from a single call window. — **Business call controls**Hold, mute, transfer and conference from a single call window.

AI Softphone — Choose models, prompts, automatic processing rules and a monthly spending limit. — **AI processing settings**Choose models, prompts, automatic processing rules and a monthly spending limit.

AI Softphone — Select a local recogniser or a cloud transcription service. — **Speech recognition settings**Select a local recogniser or a cloud transcription service.

AI Softphone — Inspect signalling and call quality when configuring or troubleshooting a connection. — **SIP diagnostics**Inspect signalling and call quality when configuring or troubleshooting a connection.

Your models, your settings

Choose where your AI runs

Connect a local model or a cloud provider using your own key. AI Softphone does not bundle or sell an AI service.

Language model options include OpenAI, Claude, Gemini, Mistral, DeepSeek, Groq and local tools such as Ollama or vLLM.
Speech recognition options include Whisper, Deepgram, AssemblyAI, NVIDIA Riva and Vosk.
Track token use and costs, and set a monthly limit for AI processing.
Switch recording, transcription, AI processing and integrations on only when you need them.

AI Softphone — Choose services, prompts and processing rules, and control monthly costs. — **Configure your AI workflow**Choose services, prompts and processing rules, and control monthly costs.

Free Community Edition

Get AI Softphone

Choose your desktop platform and download the current release from the official website.

Windows

Windows 10 version 1809 or newer, or Windows 11. 64-bit Intel or AMD processor.

Download for Windows ↗

macOS

macOS 14.4 or newer, with Apple silicon. The current package does not support Intel Macs.

Download for macOS ↗

Linux

64-bit Intel or AMD. AppImage for Ubuntu 22.04 or a comparable distribution; .deb has additional runtime requirements.

Download for Linux ↗

A SIP account is required for phone calls. AI features require a configured speech recognition service and language model. The app is free under GPL v2; your SIP provider and chosen cloud AI services may charge separately. See the official download page for full and current system requirements.

Before you start

Frequently asked questions

Can I use AI Softphone with my existing PBX?

AI Softphone is a SIP client for an existing IP PBX or SIP provider. Configure the account supplied by your administrator or provider. Connection settings and permitted SIP clients depend on your telephony platform.

Does it record only calls made in the softphone?

It also captures meetings in other applications on the same computer and imports existing recordings. They enter the same library for transcription and AI processing.

Can recognition and AI processing run locally?

Yes. You can configure local recognition and language models, or choose cloud services. Where the audio and transcript are processed depends on the providers you select.

Can I use it with a CRM?

Yes. Telephone links support click-to-call, a local REST API provides client control and data access, and webhooks notify your application about call events. Your CRM needs to handle those links or events; these are integration tools rather than a universal ready-made connector.

Is the Community Edition free?

Yes. It is distributed under GPL v2 without a per-seat licence fee. Calls through your provider and cloud recognition or AI services can have their own costs.

How does it handle recording notifications?

You can configure a spoken announcement, a tone or a confirmation before recording calls. For a meeting hosted in another application, inform the participants yourself; AI Softphone displays a reminder when capture starts.

Are central administration and shared storage available?

These are listed on the official website as planned Enterprise capabilities. They are not part of the current Community Edition.

Need help connecting your workflow?

Talk to Komplit Europe about your telephony and CRM integration.

Contact support

Product features and application screenshots: AI Softphone official website. Screenshots show the English interface on macOS. Windows and Linux layouts may differ.